Wednesday, January 29, 2020

Ptlls Assignment Essay Example for Free

Ptlls Assignment Essay To ensure sessions’ aims and objectives are meaningful and applicable to students the teaching role incorporates ongoing administration and assessment. My role is to create a safe learning environment to establish open and trusting relationships. The main responsibility of the teacher is to continually reassess development and change during the course and create a seamless transition to ensure smooth delivery. Completing attendance record, maintaining records of learner’s progress, attending meeting includes my daily responsibility. It is my responsibility to monitor, evaluate and improve the quality and effectiveness of my delivery by taking into account learners changing needs. Boundaries ground our ethics; they are core to recognizing our limitations and realizing when changes may be needed. Being open to change and incorporating others’ input involves recognizing when boundaries must be revisited. Understanding when a student requires further help beyond your remit is a boundary which should be effectively utilized. Summarise key aspects of relevant current legislative requirements and codes of practice within a specific context: You need to be aware of key aspects of current legislation and codes of practice relevant to your subject and organization â€Å"(Ann gravells, 2008, p19) As an IT teacher in further education sector I have to be aware about â€Å"the Equal Opportunity Act (2006), The Commission for Racial Equality (CRE) and Disability Right Commission (DRC). They aim to eliminate discrimination, reduce inequality, protect human rights and to build good relations , ensuring that everyone has a fair chance to participate in the society. Apart from that, I have to be aware about Disability Discrimination Act (2005), Sex Discrimination Act (1975), Race Relation Act (1976), Data Protection Act(1998). As most of my students need a VISA from UKBA, I have to be aware about the UKBA rules and regulations as well. To work as a teacher in UK, I have to follow the code of conduct from LLUK. Review the points of referral available to meets the potential needs of learner: For students to effectively participate in learning any barriers or boundaries must be initially identified and then continuously monitored throughout the course. This promotes a sense of inclusion, equality and diversity at an individual level, which translates to a more beneficial group learning experience during the course. Financial pressures, reluctance to train, learning difficulties, travel issues, access to resources and cultural or peer pressure can all contribute to learners boundaries; however access to the course should be open to all regardless of race, religion, age, disability, gender or special needs. Collecting this data also helps identify areas that may require referral to scribes, counseling, creche facilities, health advice or a basic skills tutor in order to overcome obstacles. Discuss issues of equality and diversity, and ways to promote inclusion All learners are entitled to equal opportunities, and any communication with students should reflect this. Reece and Walker, (2000 p379) Promoting inclusion by identifying variation in needs ensures that learners have equality throughout their learning experience. Data collection through assessment etc is useful when analyzed, acted upon and continuously monitored to ensure consistency in equality. Promoting equality through more effective allocation and targeting of differing resources according to individual need is essential to the learning experience. Implementing different strategies throughout the holistic health and wellbeing course helps learners explore, question and develop an understanding of issues regarding diversity. Recognizing, differences and celebrating them through varying teaching methods responds to pupils’ diverse learning needs and supports learning activities which challenge prejudice and negative attitudes. Promoting diversity encourages widening participation and gives pupils the opportunity to share their own understanding while learning from their peers experiences. Justify the need for record keeping Teachers have to keep the records all the time which includes records of student’s information, improvement, weakness, learning difficulties, lectures etc. I always keep the record to comply with the legislation and code of conduct and practice as well. Without having any records about students, it is difficult to provide the equal opportunity of learning for the students. Understand appropriate teaching and learning in approaches in the specialist area. Identity, adapt and use relevant approaches to teaching and learning in relation to the specialist area When I teach I try to cater for all learning styles by using various teaching methods and strategies. These included PowerPoint slides, talking, QA, discussions, practical labs, writing and drawing on worksheets and using a whiteboard to collect and analyze information. Auditory learners’ may benefit from discussion, listening to presentations and questions and answers. Visual learners may benefit from whiteboard drawings, on-screen computer demonstrations, and handouts. Tactile/Kinaesthetic learners benefit more from the practical labs, building networks and producing their wn work. There are unique differences in the way people learn and we must recognise this and not regard individuals as one group or body of students. (Reece Walker, 2002, p178) When students are reading the online material I try to walk around the class and aid any students who need it, I also try to make the teaching session as differential as possible with the morning covering presentations, discussions , Q A and reading the online material and the afternoon covering mainly practical activities. [pic] The Learning Cycle Evaluate a range of ways to embed elements of functional skills in the specialist area I always embed numeracy, literacy and IT skills in my entire lesson. As I teach IT most of my session has practical session which depends on IT skill only. I always use power point presentation for my lecture as it is a effective way of learning. At the same time I do use white board and pens as well. I try to create some computer games to teach learners. By playing these games learners learner something while they enjoy the game. I use different case study and simulation software to give the understanding to the learners about the real world scenario and the industry standards. Evaluate the teaching and learning approaches for a specific session. Of leadership for an organization, industry or sector I always try to split the teaching sessions fifty fifty, in the morning we do the presentations, questions and answers and in the afternoon we do practical assignments and lab session. When participating in the lab session the students usually work in pairs. When teaching in the practical lab session, I also ensure that I am available for guidance and advice; I also give each student some personal time. When I could manage the time to go to every individual learner to find out the individual needs, I can help them most. Session like this can provide the maximum inclusive learning for the student if the number of learners is reasonable for me to give the personal support to everyone. I like these kind of session most as it can help the learners to learn something very easily. Demonstrate session planning skills Plan a teaching and learning session which meets the needs of individual learners I have found that, planning a session is the most important part for inclusive learning. I always spend reasonable time to plan my lesson properly. I try to make sure, all of my lesson will be the combination of literacy, numeracy and IT skills which will deliver most to a learner. In my lesson plan I describe what are the aims and objective of my lesson and how it will be meet. My lesson plan includes a session, which describes the situation after finishing the lesson. I always make sure there is enough plan to engage the learners with learning process which could be the assessing criteria for their learning as well. I always start my lesson with the review of the last class and I finish the lesson after having a quick review of present lesson. Planning for the resources, what I do use in my lesson, comes under my session planning. Without having enough resources I cannot deliver an inclusive learning session. The common resources I do use are the Power Point presentation, white board, pen and duster, different application software, computer, network etc. I normally do a presentation for the first twenty minutes of my teaching session, these sessions are planned so that the students do not have to use the computer and there is no interaction between computer and presentation, the reason for lack of interaction is that it can be very distracting for the students when they have to look from one to the other. After twenty minute presentation I always engage the students in conversation and ask them what they think of the chapter that they are studying and situations that it might apply to.

Tuesday, January 21, 2020

Child Maltreatment Essay -- Social Issues, Child Abuse

Child maltreatment is a widespread issue that affects thousands of children every year. There are four common types of child maltreatment; sexual abuse, physical abuse, emotional abuse and neglect. All of these types of abuse are very serious and can have many consequences for the children and families. The most common consequence of severe child maltreatment is the removal of that child from their home (Benbenishty, Segev, Surkis, and Elias, 2002). Most social workers trying to determine the likelihood of removal evaluate the type and severity of abuse, as well as the child’s relationship with their parents (Benbenishty et al., 2002). When children are removed from their homes there are many options of alternative housing. The places they are allowed to live are a relative’s home, foster home, or a group home. In a study of children removed from their homes, 68% went to a foster home rather than a relative or another form of alternative housing (Faller, 1991). Reunification with a parent is the most common goal that is set forth by Child Protective Services even though recurrent abuse is likely to happen based upon the prior type of abuse and the age of the child (Connell et al., 2009). Child maltreatment is becoming a prevalent problem that has numerous consequences for both the child and family. The Center of Disease Control and prevention defines child abuse as any act or series of events that results in harm, potential harm or threatens the child’s safety (Webb, 2007). While many people believe that child maltreatment is simply physical many other forms of maltreatment occur; sexual abuse, neglect and abandonment are also common forms of abuse. Domestic Violence is also included in the definition of child maltre... ...l parents as soon as the home is safe again. For some cases recurrent maltreatment occurs when the child is reunified with the biological parents or original caregivers. Children who are abused can display behavioral problems which can impact many areas in their life. They tend to act out at school and have low academic performance (Webb, 2007). They may also internalize their behavior by becoming depressed and showing symptoms of Post Traumatic Stress Disorder. Child maltreatment not only affects the child that is being abused, but the family system as well. Some acts of child abuse can be prosecuted with criminal charges which could result in jail time and other serious punishments. Children show the affects of their maltreatment throughout their life through their behaviors. Child abuse is a serious problem that needs to be prohibited by all agencies.

Monday, January 13, 2020

Isopod Behavior Lab Report Essay

Background Information: In our lab we were working with isopods, also known as pill bugs or rollie pollies. The isopods that we worked with were land isopods. They like to live in moist places under untouched objects such as boards, bricks, rotting logs and or rocks. Basically, they will live anywhere! If you are lucky enough, you can even find them next to buildings where it is moist and if there is food. All living organisms like certain things and don’t like certain things, for example; most animals will try to eat something sugary or sweet, like a piece of candy. While the same animal my not wanting to eat something that is not sugary or sweet like peas. Every organism acts different, especially when a stimulus is affecting them. While other times the organism can do something for no reason, well at least to our knowledge. Relationships also can be a factor on how organisms act, most likely being aggressive or submissive. For example, male crocodiles will fight each other for a mate; this is showing their aggressive side. After one of the crocs has won the fight, the female croc will be submissive towards him to show dominance. This shows how they can act because of a relationship. Another example is people and the weather, which is a stimulus. People who like mild to hot temperatures will most likely go outside to do things. While people who don’t like the cold temperatures will do things inside, just so they don’t go outside. This shows how a stimulus can affect an organism’s behavior and what they do. Hypothesis: For my hypothesis I wrote, â€Å"If the pill bugs are in the petri dish with the other chemicals then they will go to the filter paper where the sugar is more so then the other filter paper that has chemicals on it†. I choose this hypothesis for many reasons. First off, I know that most organisms, bugs, insects, etc†¦ like sweet and sugary tasting things. I know this because I always see ants in my kitchen trying to get to the sugar rather then anything else. I know the pill bugs will not like the vinegar because most bugs will not go for vinegar. This goes the same with salt. I also thought about the water, this would be my second choice for my hypothesis. As I was writing my hypothesis, I also tried to tie it to me as well. I personally favor sugar over the others, next would be water, then salt, and last but not least vinegar. Using my personal taste, I was better able to make my decision on my hypothesis. Procedures: Procedure 1: 1 petri dish was placed on top of table. A dry piece of filter paper was centered into petri dish. Four pill bugs were placed into the petri dish; the petri dish was covered with an index card then a stack of post-it notes was placed on top of the index cards. The pill bug’s behavior was observed for 5 minutes, data was gathered and written on the paper. No human influence had any affect on the pill bugs behavior. Procedure 2: One piece of circular filter paper was taken and cut into 4 equal sections. The 4 sections of filter paper were then assigned and labeled with a letter from A – D. The chemicals were collected, which were water, salt solution, sugar solution and vinegar. Using a dropper, 5 – 10 drops of each solution were placed on a separate piece of filter paper. Then the filter paper with the solutions on it was placed in the petri dish, 4 pill bugs were then added into the petri dish. The pill bugs behavior was observed and recorded over th e course of 5 minutes by recording how many pill bugs would go on each piece of filter paper in 30-second intervals. After that the pill bugs were returned to their home, the filter paper and the lab station were cleaned. Over the course of our lab, our group collected lots of data from the pill bugs behavior. At the beginning of our lab we had placed the pill bugs in the petri dish with dry filter paper and we observed their behavior. The pill bugs were going around the inside rim of petri in circles following each other, almost as if it were a game of tag. The pill bugs never seemed to stop moving, flipping over and were constantly climbing. Some of the pill  bugs even tried to escape from the petri dish, but our group was quick to make that didn’t happen. As our lab went on, we placed the 4 different pieces of filter paper with solutions on them and then added 4 pill bugs to it. We collected lots of information during this procedure. This table represents how many pill bugs were on each slice of filter paper, that had a different solution on each of them, over 30 second intervals lasting 5 minutes. This is what were recorded our data on for this part of the lab. Conclusions: The purpose of our experiment was to observe the behavior of the pill bugs. We were trying to find exactly whether the pill bugs would be attracted or repelled by the chemicals. The chemicals used were vinegar, water, salt solution and a sugar solution. By placing strips of filter paper with the solutions on it into a petri dish and then adding the pill bugs did attract and repel the pill bugs. This experiment would show whether the pill bugs would be attracted to one or some of the 4 chemicals in petri dish. This experiment was relevant to the topic because the pill bugs would show some kind of different behavior, which is what the topic was related to because the topic was that some animals behave in different ways, especially to a stimulus. From the experiment I learned that the pill bugs behavior did change when the chemicals were added to the petri dish. From the data that we recorded in the chart it showed that the pill bugs like to go to the sugar solution the most. This does not surprise me because I thought the pill bugs would be most likely to go to the sugar solution. I thought this because most animals would chose something that is sugary and sweet, so I tied this into the experiment and this is also how I formed my hypothesis. Next came the water solution that the pill bugs liked. Then, came the salt solution. Then, came the in between filter. Finally, came the vinegar solution. This does not surprise me that the pill bugs like the vinegar solution because I know ants don’t like vinegar, so I thought the pill bugs would be the same. These  results fully support my hypothesis about the experiment. Through this experiment my hypothesis was proven correct. My original hypothesis was, â€Å"If the pill bugs are introduced to the chemicals, then the pill bugs will most likely go to the sugar solution rather then go to the others†. I then looked at the results of my experiment and it showed that the pill bugs liked the sugar solution the most. This alone proves that my hypothesis is correct. I believe the accuracy and precision in my results is 100% correct. I believe this to be valid because I ensured there were no errors made during the experiment. Even though there was a lot of room for error I made sure that it didn’t happen. This experiment could have been revised, as there should have been a bigger petri dish or something larger to hold the pill bugs in. This way more solutions could have been used like the same 4 chemicals just more slides of them. This would show more accurately that they really did like the sugar; this would eliminate any one saying that it was a fluke, that the pill bugs liked the sugar. I also think more pill bugs should have been added. I think that this would allow for more room for accuracy and precision in the experiment. From the experiment I learned that pill bugs are very interesting organisms. I had a lot of fun doing the experiment. I learned that out of a sugar solution, a salt solution, vinegar and water, that the pill bugs will choose the sugar solution the most. I also learned from this experiment that an experiment can always be redone and that it will show more accurate results. Before this experiment I always thought that one experiment could be good enough for 100% accuracy. Then, I thought about this experiment and I realized that this experiment could be better done. I also learned that pill bugs also like to climb on top of each other. This was interesting to me because I never thought they would do that because, you don’t see people or elephants climbing top of each other. These are some facts that I learned from the lab. In conclusion, the experiment showed the behavior of the pill bugs when chemicals were introduced. When the sugar solution, salt solution, vinegar and water were added and the pill bugs behavior was changed by whether they  were attracted to it or not. Through my results from the experiment the pill bugs liked the sugar solution the most and that supported my hypothesis. The experiment had no errors, but could have been done better. Finally, through the experiment I learned many new things, I had a lot of fun and I realized that not every experiment is not always the best one done. I also learned that an organism’s behavior could be affected by a stimulus even though we may not see it.

Sunday, January 5, 2020

Obesity in American Culture Free Essay Example, 1250 words

Food is essential to communal or familial roles and refusing to consume large quantities of food is thought of as impolite or antisocial in many ethnic groups in America. As the obesity epidemic in the United States spreads, the communal perception of the obese and overweight is that they are chubby or plump instead of obese. When the community sees an obese individual as anything other than obese or overweight, he or she will not alter his or her eating habits (Schwartz 61). The level of influence that food companies have over Americans’ consumption rates is a crucial factor in studying obesity as a culture. American fast food organizations such as McDonald’s or Burger King have stated that they merely respond to consumer demands and consider frame regulations and extension of a â€Å"Big Brother† government (Puhl and Heuer 1026). In effect, the same firms argue that they cannot be held liable for the rampant nature of obesity or the culture in support of it. A mong these companies’ responses to consumer demands is advertising, which many Americans are unaware of its influence on their eating habits. We will write a custom essay sample on Obesity in American Culture or any topic specifically for you Only $17.96 $11.86/pageorder now The advertising of fast food product by these companies is influential to the extent that even obesity clinicians and research specialists exhibit an intense weight subjectivity (Schwartz 61). When obesity clinicians and practitioners are subjective towards obese patients, then the influence of advertising and effects of obesity is clearly seriously problematic. The difficulty of obesity’s causes, advertising influence, and poor educational tool concepts concerning dietary balances and control make individual accountability very hard for Americans (Brownell, Kersh, Ludwig, Post, Puhl, Schwartz, and Willett 381). When local authorities, food companies, and even schools are part of the culture that exacerbates obesity in America, individual responsibility will most likely not take off as required. For example, Connecticut lawmakers tried to ban sugar beverages from being sold in schools in 2006. Soda companies responded with a declaration of th eir role in this problem as a solution. This solution was a collaboration with the Ad Council that involved emphasizing the need to exercise, mentoring, and learn about energy balances. Unfortunately, the solution did not entail teaching children ways to consume fewer amounts of foods with surplus quantities of calories and sugar. This solution does not highlight individual responsibility over personal health and restraint. As a result, the solution propagates the possibly already established culture of gorging sugary and fatty foods (Brownell, Kersh, Ludwig, Post, Puhl, Schwartz, and Willett 383).

Saturday, December 28, 2019

The Beneficial Effects Of Youthful Self Identity - 1535 Words

Since a collection of studies have highlighted the beneficial effects of youthful self-identity, it is important to understand predictors of self-identity. Many empirical studies conducted in Western countries have documented that self-identity is associated with sociodemographics (Bara, Stern, 1986; Barrett, 2003), physical health (Barak stern, 1986; Macia et al., 2012; Stephan, Demulier, Terracciano, 2012), psychosocial factors (Bergland, Nicolaisen, Thorsen, 2013) and social status (Marques, Swift, Vauclair, Lima, Bratt, Abrams, 2015). Three studies on Chinese older adults also find correlations between self-identity and sociodemographics such as age, gender, education (Du Wu, 2008; Ying Yao, 2010), self-rated health (Du Wu, 2008; Xie Huang, 2014), mental health, and physical functioning (Liang, 2014) among older people in general and those of advanced old age in particular. Other studies indicate that productive engagement, especially volunteering, is positively correlat ed with older people’s social image, which can help to reduce ageism. For instance, Henkin and Zapf (2006) found that civic engagement among the older population can reduce age stereotypes and increase social integration. Moreover, older people’s contribution to communities can turn the pitcure of older adults as social burdens into social assets (Vitman et al, 2013). Bowen and her colleagues (2013) compared 28 European countries and found that old people were viewed as moreShow MoreRelatedThe Picture Of Dorian Gray971 Words   |  4 Pagesviolent acts he commits as long as he appears beautiful on the outside. Since external beauty is valued, Wilde argues that people tend to lose their individualism and conform to society’s expectations. 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Another article, â€Å"An Introduction to Fairy Tales† by Maria Tatar, introduces the basic principles and themesRead MoreBullying Is A Reality Of Present Day Society Essay2175 Words   |  9 Pagesthat are a deadly result of despair and the inability to see a way out from their situation . The anticipation of suicide , regardless of where the self-destructive considerations are originating from , includes making training accessible to the instructor, for example, the School Board . Getting to be distinctly educated and ready to distinguish self-destructive practices permits mediation to occur .The victim is filled with dee p pain and hopelessness and because they can foresee no end to the difficultiesRead MorePlastic Surgery: Good or Evil4320 Words   |  18 Pagesupward mobility and assimilation in a culture where certain defined people are known as different and more important by virtue of appearance (Davis, 90). This surgical passing makes individuals escape the oppression and subordination accompanying one identity and access the previliges and have better working statuses (as cited in Davis, pp. 90). Moreover, cosmetic surgeries should be available to all people. Just as people of color should have access to higher education and well paid jobs, they shouldRead MoreAnalysis of the Purchasing Behaviour on Skin Care Products Among the Younger Generation4130 Words   |  17 Pagesof 200 respondents took part in this survey. From the analysis, it was found that Environmental Concerns was ranked the highest among the six variables chosen for the study. The other remaining variables are price, packag ing, promotion, branding and self Image. Keywords: Skin care products, consumer behaviour, purchasing behaviour, image, marketing, life style INTRODUCTION Facial skin care product is a personal usage (Rence, 2004). Consumers have many different attribute beliefs toward a product or

Friday, December 20, 2019

Essay on Comparison of Taoism and Confucianism - 1153 Words

Confucianism and Taoism have contrasting views on both religion and politics. However, they stem from a similar goal and have similar beliefs. Confucianism is mainly centered around virtue and ethics as a means to an ordered society and believes that an ordered society is what people should strive for. Taoism, on the other hand, focuses on the individual life in relation to the Tao, or way of nature. Both are considered philosophies and not religions and acknowledge a path that a person should follow in life. However, they take opposing views not only on religion and politics, but also on the persons responsibilities. Confucianism is based on the teachings of Confucius (also known as Kongzi). In these teachings Confucius talks†¦show more content†¦This is greatly illustrated in the book Monkey where the Monkey King mentions his desire to live forever at numerous points. The Taoist philosophy is based on the teachings of Laozi and seems to have a more religious flow to it . Where as Confucian writings focus on the government and social order. Confucius believed that if a person behaved properly, then their family would follow suit, then their neighborhood, their city, and in time the whole country. The basis for a good system of government was the ideal Confucius family. Confucius talked about the 5 relations. They are emperor/subject, parent/child, husband/wife, older sibling/young sibling, friend/friend; all of which (with the exception of friend/friend) were based on the parent/child relationship. A large part of Confucianism is filial piety. The Superior Man, according to Confucian beliefs, is not only virtuous because of his actions but because of his attitude as well. This is why the Confucian belief that should the government behave in such a way the whole country will see this good and follow it. Unlike the Confucians, who actively tried to change the political system, Taoists pursue wuwei (nonaction) in living. According to the Tao Te Ching, by not acting one is not doing any harm which is the result of surrendering to the Tao. By doing such, one no longer has a corrupt nature and is moral and perfect human. If a person is in harmony with the Tao they are also in harmony with allShow MoreRelatedSimilarities Between Confucianism And Taoism902 Words   |  4 PagesThe religions, Confucianism and Taoism, both originate from indigenous Chinese beliefs and practices. Although they come from the same area in the world, they have several differences alongside their similarities. Additionally, they both are influenced by the Tao; however, they have different meanings behind the concept. Taoism can be summed up as appreciating all that is natural; whereas Confucianism is ideal society model created through a lifetime of relationship dedication. Neither of theseRead More Chinese Shih Poetry And Philosophy Essay1118 Words   |  5 Pagesmajor schools of ancient Chinese thought; Taoism and Confucianism. 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(although it should be noted that there is an overwhelming body of evidence that indicates that Lao Tzu may notRead MoreChristianity and Hinduism950 Words   |  4 PagesFather, Son, and Holy Spirit all in the same body. Christians also follow the belief that Jesus is God sent in form as a human messiah who was sent to save the world. Comparatively the major Asian religions such as Hinduism, Buddhism, Daoism, and Confucianism hold a vast array of beliefs and values that typically incorporate more than one god. Not only that, but each of the main Asian religion/philosophies were formed before Christianity, by at least 500 years. Hinduism formed around 2000 BCE andRead MoreThe Religion Of Chin Economic Political And Social Aspects Of Chinese Society1161 Words   |  5 PagesFrom Buddhism to Christianity, China has experienced a wide variety of religions. As of the year 1964, China has been mainly populated by the religion of Confucianism and also the religion of Taoism. Even though these religions differ greatly from Christianity they thrive in China because the communists rule in china suppresses Christian beliefs. The book â€Å"The Religion of China† states how the book is set up. It states â€Å"The three parts into which the book is divided show a clear logical unity inRead MoreMajor Differencies Between Eastern and Western Philosophies as the Basis for Adult Education1037 Words   |  5 PagesDifferences between the philosophies of the east and west Western philosophy has its roots in Athens, Rome and Judeo ­Christianity while Eastern philosophy is derived from Confucianism, Taoism and Mahayana Buddhism. As Greek and Latin are to Western civilisation, so classical Chinese is to East Asian civilisation. I will focus on four major differences between Eastern and Western philosophies. 1. Western Individualism and Eastern Collectivism In the Greco‑Roman tradition, the image of PrometheusRead More The ?Way? 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Wednesday, December 11, 2019

Management Information System of a Bus Company free essay sample

From its first invention which is known as â€Å"carriage† up to now Bus companies are still blending to the changing economy and responding to the needs and wants of its passengers. Management Information System is one of the new innovations of technology which is commonly used by most business firms and other institution. Bus companies also engaged in using Management Information System to its day-to-day operations. Applying systems and procedures to improve their services and making it effective and efficient for the benefit of the management and the valued passengers. MIS helps operators in transmitting information while in the road, easy access in reporting incidents and making the operation easier than before. This study will show how Management Information System being utilized in a Bus Operating company. MANAGEMENT INFORMATION SYSTEM OF A BUS COMPANY MODEL 1 The sculpt shows the Processes and Actors involved in a Bus Company. TICKETING SYSTEM YSY Passenger FINANCE SYSTEM PAYROLL SYSTEM OPERATION SYSTEM Employee MAINTAINANCE AND REPAIR SYSTEM HUMAN RESOURCE SYSTEM Bus Company composed of processes that affect the whole system of the operation of their services. The first process is the ticketing which involves the releasing of tickets to the passengers and where transaction scheduling is happening. Then, Finance process where allocating and disposing of funds occur, also the Payroll process in which the accounting and salary computation is being assessed and releasing of salaries with the connection of the third party which is the bank. Operation process is one of the most important courses to this type of business because their services depend on how the management information system is being applied. Renewal and maintenance of facilities are being monitored and also updating the availability of their assets is part of the Maintenance and Repair process. Lastly, the Human Resource process where management of the most sensitive asset of a business happen which is the man labor. To further explain and understand the whole Bus company system Model II is presented with specific details. MODEL II The following illustration elaborates the processes involved in the system to further show the whole operation of a Bus company. 2. 1 TICKETING SYSTEM OF A BUS COMPANY TICKETING Passenger ISSUANCE PAYMENT INSPECTION REMITTANCE Inspector Bus Conductor The identified actors in the ticketing system are the bus conductor, inspector and the passenger. Bus conductors has a range responsibilities of a bus operation, which include collecting fares, issuing ticket, helping passenger of their baggage, advising on destinations and ensuring the safety of passengers. In the ticketing process the bus conductor will receive a ticket from the ticketing outlet of a bus company. The ticket will be issued to the passenger and it will return with the passenger then they will give the fair to the conductor and they will issue the ticket to the passenger’s correctly and the last process, the conductor will remit the money to the ticketing outlet of the bus company. 2. 2 PAYROLL SYSTEM OF A BUS COMPANY DTR REQUEST DTR in Charge Employee BOOKEEPING Book Keeper COMPUTATION Deduction Officer RELEASING Bank Employee has a direct intervention to the process of DTR Request which is organized by the DTR in-charge of the man hour of employee, daily, bulk attendance and leave and other employee details so that it will be pass to the final form/list of employees to the bookkeeper which is in-charge of the bookkeeping process. The book keeper will itemized allotment of funds, time, and will budget the salary of employee, trial balance, and adjusting the accounts and keep detailed records of business transaction. Bookkeeping process has a direct intervention to the bank. Book keeper goes to bank and transfer funds from the employee into the bank account of the recipient. After this process, next will be the computation process. Deduction officer will subtract all the employee expenditures that can be deducted from their salary and breakdown all employees claim. After computation process the salaried employees list will pass to releasing officer. Finally, the employee can claim his salary. 2. 3 FINANCE SYSTEM OF A BUS COMPANY BUDGETING Budgeting Officer Accounting Clerk ACCOUNTING PROCUREMENT OF FUNDS Bank FINANCE amp; BANK ACCOUNTING Financial Manager Financial Analyst FINACIAL REPORTING Finance system involves processes that relates with the financial matters of a bus company. The processes include budgeting which is the first process of the system which the budgeting officer is in-charge of all the allocation of funds to different expenses then, accounting process which in this part the accounting clerk is responsible for relating the funds entries into the right figures. After accounting the procurement of funds is the next to the flow which is headed by the financial officer and also he is involved to the finance and bank accounting in which the bank and the company has a mutual agreement in funding a proposed expense. When all those process have been done then, financial reporting takes place in which the financial analyst evaluate all the financial transaction have been made in a particular time. 2. 4 OPERATION SYSTEM OF A BUS COMPANY SCHEDULING Scheduler Passenger TICKETING Conductor DISPATCHING Dispatcher Operations Manager DRIVING TO LOCATION Driver Bus operating system involves processes such as Scheduling where the scheduler is responsible for assisting the passenger in selecting the most convenient schedule for the passenger. Then, Ticket collecting will be the next process and the assigned officer is the conductor who’s responsible for collecting the tickets from the passengers upon entering the bus. When the bus has already reached its passenger capacity, the dispatcher takes place in dispatching the bus for travel. Lastly, the dispatcher gives the driver a signal to start the ride to the location. In every process the Operating manager intervenes to the operating system where he is checking every process to their services to ensure that his people is doing their responsibilities and to make sure that their facilities are still working in accordance to its use. That is the typical flow of a bus operation system. 2. 5 MAINTAINANCE AND REPAIR SYSTEM REPLENISHING MAINTAINANCE Maintenance Personnel UPGRADES DIAGNOSTICS REPAIR Applying an appropriate MIS to the maintenance and repair system of a bus company makes all the operation manageable. Through MIS it is easy to detect where the risk is coming from in which maintenance personnel is responsible for the physical condition of the tangible assets of the bus company. In this system the maintenance personnel must be dedicated to his job because the services of their business depend upon to how he took care of the utilities of the company. Replenishing, Upgrading and Diagnostics are the process involved in maintenance and repair system. 2. 6 HUMAN RESOURCE SYSTEM RECRUITMENT Human Resource Manager Training Manager UPDATING HUMAN RESOURCE RECEIVE REPORTS PERFORMANCE OF EMPLOYEEE APPRAISAL EVALUATION MONITORING Human resource plays an integral part in operating the business. This system involves processes such as Recruitment where screening and interviewing the applicant if they are capable and deserving to the type of position they admire to have. Then, updating Human Resource is next in which the data’s from recruiting the employee are compared to how the he is doing to his assigned task. After that is Receiving Reports from the training manager in which he gets data’s from updating the feat of the employee. Appraisal of the employees Performance is next to the process to which reviewing the employees performance to his job is being done. Next to Performance Employee Appraisal is evaluation where in the human resource manager will evaluate all the performance of the employee inside the operation and his behavior while at work. Lastly, monitoring the employee in his all day activity and observing if he is efficient and effective to his job. All of the processes are being intervened by the HR manager that he have to be careful in every steps he makes because HRM focuses on the most sensitive and critical assets in the company which are the employees . Case Study 1. Matters and information to be contained in the MIS of an accredited bus operator? Bus safety policy Bus Company must develop a safety policy which defines the safety aims and objectives of the organization. The policy articulates the organization’s commitment to risk management, the development of a positive safety culture and continuous safety improvement. The safety policy is reviewed every year by the management team. The review involves consultatio n with the Bus Company’s staff and any changes to the policy are submitted to the management team for approval. The safety policy is a controlled document, requiring the signature of the chief executive officer on behalf of the management team to take effect. The safety policy is displayed at various prominent locations around the organization so it is available to staff, passengers and the public. * Governance and internal control arrangements Governance The management team of a Bus Company is made up of the following positions: * chief executive officer (CEO) * manager * Supervisor. The management team is elected annually at the Bus Company’s annual general meeting. The management team reviews its standards and procedures on a regular basis at its monthly meetings in order to monitor the effectiveness of document control processes as well as other issues. Another standard genda item at the committee meetings is the review of the risk register. The supervisor provides an update on the risk register at each meeting and aspects of the risk register are discussed by the management team. The manager provides the CEO and management team with appropriate safety information to assist them in their decision making. The management team is provided with copies of internal audits to give them sufficient knowledge about the level of compliance displayed by the organization. Internal control arrangements The responsibility for implementing and maintaining the MIS at a Bus Company has been given to the manager. The overall management of operational safety is the responsibility of the supervisor, who has responsibility for applying risk management processes to maintain a safe operational and work environment. The major safety responsibilities and accountabilities within the Bus Company are set out in individual job descriptions. * Documented safety accountabilities and authorities Bus Company’s must have documented the job descriptions and safety relevant responsibilities for all job functions that complete bus safety work and had the position holder sign the document to signify they have read and understood their obligations. Bus safety worker competence Management team develops and regularly reviews position descriptions for all bus safety work. These reviews identify the competencies deemed necessary to ensure that persons undertaking the bus safety work have the knowledge, skills and experience to carry out their duties in a safe manner. All personnel hold safety qualifications an d/or competencies appropriate for their positions and are regularly assessed for necessary competencies related to their work responsibilities. Competencies and training requirements for bus safety workers are detailed in the training matrix with courseware, training materials, and assessment materials located in the training resources folder. Competency assessments are organized by the relevant managers and whenever possible, assessments are carried out using a registered training organization. In cases where there is no appropriate course available, assessments are carried out by people within the organization who have qualifications and/or experience in the field of expertise being assessed. Records of training and records of qualifications and competencies are held in personnel files in a secure location. * Incident reporting and investigation The manager has familiarized himself with the reporting criteria, as described in the Bus Safety Regulations 2010 (Vic) and printed a copy of the relevant section, which he keeps in a folder in his briefcase. He has produced a bullet point checklist which describes what he must do should an incident occur and placed this in the folder. When the manager takes leave, he delegates the reporting responsibility to his assistant manager and gives him/her the folder. Internal audits (a) Safety audit program The management committee is responsible for establishing and managing the annual audit program. Two levels of auditing may be undertaken: 1. Workers with relevant experience and knowledge of position responsibilities, but independent of the position being audited, carry out internal audits to ensure individuals who are assigned safety responsibilities are effectively carrying out their responsibilities. 2. Where appropriate, external auditors with relevant experience may carry out audits of specific MIS policies and procedures. Audits are conducted according to the audit procedure. The manager is responsible for internal audit arrangements and for reviewing the risk register to make sure high risks are given priority. (b) Audit scheduling The management team prioritizes the audit program, taking into account various factors, including: * previous audit findings and recommendations * recent safety performance * status and importance of activities to be audited * scope of previous audit * Industry trends. The program is run on a financial year basis according to a prepared audit scope planner. This schedule may vary as a result of changes to audit priorities or if additional audit requirements are identified. The audit schedule makes provision for all safety related activities to be audited at least once during every financial year. The audit program is monitored at meetings of the management team, which inspects the audit log to ensure audits are proceeding according to schedule. Annual audits are conducted to ensure the entire Management Information System is reviewed every year. (c) Audit reporting Audit findings are initially documented on an audit checklist and report form before being finalized on the audit report form with non-conformance/non-compliance report forms completed, as necessary. The scope for annual independent audits includes the requirement to provide a written audit report. Audit reports are given to the manager and are reviewed at management team meetings until all corrective action items have been completed. Where findings from audits require urgent attention the manager can assign corrective action items to the relevant workers or arrange to convene a management team meeting to review the findings and assign action. 2. Importance of MIS to safety information communication of a bus company? * Safety information communication To ensure the timely and effective communication of safety related information: * holds regular management team meetings and circulates the meeting minutes to all personnel * ensures that controlled copies of the MIS and all procedures and standards are readily accessible to personnel at relevant places throughout the business * regularly disseminates safety related information through regular newsletters * circulates safety bulletins to all operational staff when particular safety issues are identified, which may require an acknowledgement receipt to be returned * Uses electronic media, such as emails and the organization’s website, to disseminate information. If a bus operating company ensures that this information will be utilized in to their operating process is also having an assurance that their passengers are riding in with the safe hands. Efficient and effective way of serving people reflects to the feedback that would surely affect the whole operating process in the s afety information process of a bus company. 3. What is the common management information process of a credited bus company? Information management process (a) Document identification Controlled documents are allocated a unique identification number. Where there is more than one copy of a controlled document these are numbered in sequence. (b) Document registration and storage A document register is kept in the manager’s office and includes the following information as a minimum: * unique document number * title of document, standard, procedure or form * person responsible for maintaining document * issue date * document status, for example, draft, revision number, superseded or obsolete * risk register cross reference, where appropriate * retention period * Disposal protocol. The safety records retention schedule lists the records to be retained, how long these are to be retained and the name of the manager or supervisor who is responsible for monitoring storage and retention. Hard copy records are kept in the manager’s office for the required period and then either retained or destroyed and the safety records retention schedule updated accordingly. Documents are securely stored to guard against the risk of loss through deterioration or damage. Electronic records are backed up. Back-up records are kept secure at a location remote from the main office, where the master records are kept. (c) Document and data approval and issue The manager reviews and approves all new and amended bus safety documents before they are issued. The manager records that review and approval has taken place by signing the relevant column of the document control form at the front of each master control document. The identity of individual holders of manuals and procedures is recorded on the document control form at the front of each controlled master copy. The manager distributes controlled documents by hand to each person on the document distribution list for storage in agreed locations, for example, workshop, and company office. The manager removes obsolete documents and then updates the document register to indicate the current status of each document. (d) Document changes The relevant supervisors are responsible for issuing any amendments to the documents for which they have responsibility to the manager for inclusion in controlled manuals and for distribution to workers as appropriate. Amendments to documents are identified by the inclusion of a vertical line in the margin against each paragraph containing current changes in the revised version. When subsequent amendments are required the vertical lines against the previous amendments are deleted and new vertical lines included against the current changes. Any amendments to bus safety documents are reviewed and approved by the management team. 4. How do a Bus Company Established Customer needs regarding to the improvements of their travel services? There are numbers of factors to be considered in establishing the passenger needs. Determining what it is that customers actually want in terms of passenger information and the overall journey experience. Identifying the passenger profile and how information needs and expectations change depending on day, date and time. Reviewing strategies that have been implemented for engaging with the customer and enhancing experience based on an understanding of their needs. Also, highlighting the ongoing strategy for coping up with changing customer preferences and expectations is also being measured to. Determining what information passengers actually want, need and expect to improve the entire journey experience. Reviewing the different mediums that are used to engage with passengers to extract useful and useable data about their expectations Exploring passenger information services and initiatives that have been implemented based on an understanding of customer needs. Revealing current view of customer expectations regarding information is one of the measurement in establishing costumer needs. 5. Why there is a need to improve and develop manual transaction processing into MIS processing conforming service quality to passengers? Bus Company now a day is also using high definition technology for their advantage in giving efficient and effective services for their valued passengers. In developing manual transaction to new technology system which is the Management Information system which denotes that the company is responding well to the needs and wants of the passengers. Modern businesses have been leveraging management information systems (MIS) to manage order, organize and manipulate the gigabytes and masses of information generated for various purposes. MIS helps businesses optimize business processes, address information needs of employees and various stakeholders and take informed strategic decisions. However, budget allocation and monitoring issues can affect the efficacy of MIS. MIS have changed the dynamics of running businesses efficiently. Decentralization is one of the biggest advantages; it allows monitoring of operations at low levels and frees up resources for departmental managers to devote time to strategic activities. Coordination of specialized projects and activities is much better and decision makers in the organization are aware of issues and problems in all departments. Webliography http://en. wikipedia. org/wiki/Bus http://www. transforming-passenger-information. com/3/agenda/23/agenda/ http://www. ehow. com/about_5494879_advantages-disadvantages-informationmanagement-systems. html http://www. transportsafety. vic. gov. au http://www. designforsuccess. co. uk/infotec/index. php? page=bus-2 http://www. journal. univagora. ro/download/pdf/138. pdf http://management. about. com